FAQs

CarenetLA Has The Answer To Your Eldercare QuestionsFrequently Asked Questions

CarenetLA serves all of the Los Angeles area including the San Fernando Valley.

Where do your caregivers come from?

  • Our caregivers come from a variety of backgrounds and experience. All of them have a minimum of one year of experience, but many of them have several years of experience as caregivers. All of them are carefully screened and background checked before you ever meet them. All of them are required to attend a company orientation, and ongoing optional training is available to them under the direction of a gerontology certified Registered Nurse.

How do I know that I will like my caregiver?

  • You choose your caregiver yourself. You determine the qualities that you are looking for. You make the decision about whom you want to work with. If, at anytime, you want to change your caregiver we’ll do our very best to accommodate you. You are the client and our job is to make you happy.

Why do I pay your company and not the caregiver directly?

  • By paying us, you ensure that your relationship with your caregiver will focus on providing you with the best help available, to suit your needs. Besides finding the best caregiver for you, we also screen and background check each caregiver before they are sent to you, and pay for insurance and bonding that includes workers’ compensation and employee benefits. This ensures that our caregivers have stability, and can focus on providing caring and dependable service to our clients.

What are your office hours?

  • Our normal office hours are from 9:00AM to 5:00PM. However, we understand that there are often good reasons for you to contact us after those hours. Please be assured that we can be reached 24/7 and in an emergency we will be there for you.

How do I process my long-term care insurance?

  • We will take care of your long-term care insurance paperwork.
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